Our Reviews

I bought an extra key for our Yukon because the sales department didn’t ever get us our second key like they told us they would. So I took the key in to the dealership to get it programmed.

The service was prompt and friendly, but the price was really high.

Nearly every interaction I had with this dealership showcased their lack of knowledge on my car and their inability to act with even an ounce of due diligence. They held my car for nearly two months waiting on parts to fix something that they inaccurately diagnosed from day 1. Only upon pulling my car into the garage TWO MONTHS LATER to fix what they initially thought was broken did they realize it was something else, which then spurred on another waiting period for the correct part. To be specific, I took my car in because of something I described as a shaking, hesitation, or hiccuping when I accelerated. Keep in mind, my car had less than 2,000 miles when this issue began. I was initially told that they couldn’t get me in for 2 weeks, after the issue began to get worse they moved my appointment up a few days. They diagnosed the problem with my vehicle as being a faulty “torque converter”, a component of the transmission, a part which was on back order. They informed me that they did not recommend driving the car in the meantime because further damage could occur which could ruin the entire transmission. I understood, and they kept my car in their parking lot. The torque converter part arrived with a week, yet I continued to wait for another 6 weeks for two seals that were necessary to fix the car. On multiple occasions various individuals at the dealership would tell me that they were going to start on the repair “the next day” and then I would find out they were waiting for another seal or that there was some other delay. I never once received a loaner vehicle until I finally complained to the general manager. The final seal was sent only after I PERSONALLY contacted General Motors. Once all the initially ordered parts had finally been received, a mechanic drove my car into the garage to begin fixing it and noticed signs indicating that the entire transmission was bad. AFTER IT SAT IN THEIR PARKING LOT FOR NEARLY TWO MONTHS BECAUSE THEY DIDN’T WANT ME TO RUIN THE TRANSMISSION! Turns out it needed an entirely new transmission this entire time, a part which arrived much more promptly and could be repaired with a week. I found out that the initial diagnosis was incorrect through someone who knew someone who worked at the dealership, they never once called me personally to inform me of anything. I was consistently the one reaching out for updates throughout this ENTIRE process. In short, I will never choose to purchase a vehicle from this dealership ever again, I will never take my vehicle to be serviced at this dealership service department EVER again, and I am strongly considering trading my vehicle in for something else after only 7 months of owning it (2 months of which it sat in their parking lot) because of how awful my experience has been.

Everyone in the service department was very helpful and great to work with.

They were very friendly and respectful, even went out of their way to find my vehicle at another dealership and bring it in for me. Now I have just what I wanted.

Great to work with. Easy in and out. Good communication.

Polite , knowledgeable ,and personable . A very pleasant experience from start to finish!

Fast and easy process,

It was wonderful. People are so nice and friendly. Service was fast.

Sales experience was good. Everyone around the dealership seemed to be happy and helpful.

It took longer than it was supposed to, due to a communication error, but the service manager admitted the mistake and made it right. Perfect customer service! Thank you.

Great experience, process was super easy top to bottom!

It was a great experience. There was no pressure selling at all. Highly recommend.

The customer service was outstanding!

Second time I’ve had electrical problems. This will be the last time. If something happens again I will get rid of it

Excellent experience with the staff and the work that was done.

Everything went as expected

The communication has improved since last visit.

Very satisfied with their work.

Ryan always makes the process smooth and is enjoyable as possible

Always very professional and honest.

Armando was amazing and getting me into my Chevy equinox. Actually the whole team at skyway Buick is amazing and I appreciate them so much

I always feel well taken care of at Skyway. Everyone who works there is so kind. And the facility is always so clean!

I dropped my car off on 4/18/25 for overheating, oil change and to get the grease off my headliner and visor they got on it last service. I did NOT hear from them until 7/2/25 wanting me to come get my car as the mileage on the rental was almost up. I was on vacation for the holiday and hadn't heard a word from them on the status of my vehicle. They brought me my vehicle on 7/4 and I had to look at service sheet to see what was done. Stated on the overheating, not duplicated but they drove it 300 miles. I then pulled out of my driveway and it overheated immediately. Have contacted them today with no return contact yet. Ryan my advisor is amazing, as for the mechanics or whatever not so much.

Great dealership. This is our 3rd vehicle purchase in 2 years from Skyway. Cole is a rope notch salesman and truly cares about his customers. Brett is a pleasure to work with as well. The whole team is super kind and helpful. Skyway is my go to dealer for all my car needs.

Friendly service

John Wayne and all the staff were amazing!!

Every aspect of the appointment was handled perfectly and professionally! From being greeted at check-in , updated of work being done in real time, and the full explanation of services at check-out. Waiting was not an issue. Comfortable customer lobby with beverages. Very efficient and refreshing!

Always fast, friendly service

I had to have my car towed to the Joplin, MO Skyway GMC Buick dealership. It was having a battery/power/connection issue and was repaired by a Serviceman named Ryan. He kept in touch with me to let me know what the problem was and when it was ready to pick up. He was very professional and I appreciated his honesty! It turned out to be a simple fix, and I would trust him to work on my vehicle again in the future!

Since we purchased the Enclave we have had it in 3 times for oil change and each time ask about the screeching brakes. We were told this time it’s because they changed the break pads that the screeching is normal. This is just not acceptable. Breaks don’t screech.

Friendly and helpful

I had a problem with my car and needed to stop by and have them look into it. In about half an hour they had the problem solved and I was on way. They were kind and courteous and I would recommend them any day of the week.

Skyway is the best. I just call Ryan and he is the best at making an appointment for whatever I need. He is definitely an asset to your service dealership.

Tony Isley was very knowledgeable and helpful in my purchase of a new vehicle. I could not of ask for better salesman!

Terrell was an incredible salesman, giving me such a positive experience. He definitely is not the stereotypical salesperson!

Fast service,thanks,tech even added a couple pounds of air to each tire,appreciate the small details.

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service manager is a great guy John Wayne thank you

My experience was good. But I don’t like surveys that ARENT multiple choice. Make it simple